CSC Proves the True Meaning of IT Partnership to SAS
Kunde: Scandinavian Airlines
Utfordring SAS was looking for a partner to provide not just a transformation of all its IT systems, but also the ability to do so in the shortest possible time and without service interruptions.
Løsning: SAS selected CSC as its full-scope IT service provider because of CSC’s immediate understanding of the volatile nature of the airline business, respect for the criticality of the technology, and because of the constructive attitude towards our demand for a flexible commercial framework.
Resultater: Considering the size and complexity, the transition process was remarkably smooth. It all went according to plan and the six key objectives that were set for the transition period were all achieved.
Relevant informasjon
Related Information
Read more about CSC's work with SAS in CSC World online.
Find out more about CSC's expertise in IT infrastructure outsourcing, application outsourcing and business process outsourcing.
Read the full CSC World cover story and find out how CSC and Scandinavian Airlines are using an IT oursourcing partnership to address the stiff competition all traditional airlines are facing from low-fare startups.
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Aircraft repair, catering, flight planning, luggage handling, reservations, ticketing, security…the list of tasks airlines juggle is nearly endless. And to stay competitive, airlines not only need to perform all these efficiently, but they need to do so while maintaining the highest possible levels of customer service.
In the fierce arena of the airline industry, outsourcing has become an increasingly cost-effective way to achieve both those goals, with everything from catering to revenue accounting being done by outside service providers.
A total solution and a rapid transition
When Scandinavian Airlines System Group (SAS) decided to outsource its IT, it was looking for a partner to provide not just a transition of all its IT systems, but also the ability to do so in the shortest possible time and without service interruptions.
As the major airline serving Scandinavia, SAS provides flights throughout Europe, North America and Asia. Known for its reliability, professionalism and high level of customer service, the airline depends on its IT systems to maintain its excellent reputation.
SAS chose CSC to provide that full-scope solution, and the results have been a true partnership with a bright future.
High expectations
Previously, SAS’s IT had been provided by its subsidiary Scandinavian IT Group (SIG), but SAS decided it was time to outsource its IT.
The expectations for that outside player were high. Ingvar Söderlund, Chief Information Officer of the SAS Group, describes what the company was looking for in an IT provider. “The IT industry is a very fast-moving industry. In our decision-making process, the focus was mainly on the following aspects: we were looking for an external service provider with a successful and demonstrable history in outsourcing and corresponding references. In addition, we expected our partner to offer us an economically and fi nancially sound agreement and take into account the interests of our IT employees in its human resources policy.”
Looking to the future
“We’re interested in a long-term partnership with CSC,” says John Dueholm [SAS Executive Vice President]. “Our current IT contract with them is for five years, but if their good performance continues, as we expect it will, we see that contract being extended. “One of the main factors in choosing CSC in the first place was their underlying attitude of partnership. It’s easy to sit around a table and just talk about partnership, but CSC has realised that in practice, too. To CSC, partnership is not just words, but reality.”
